Through Jessica's Eyes

Great spirits have always encountered violent opposition from mediocre minds - Albert Einstein

Friday, September 15, 2006

Jiffy Lube Scams

The video below was sent to me by a friend. NBC4 did an investigation on 9 different Jiffy Lube locations. Repeatedly the undercover investigators were charged for services that the employees NEVER performed!

The video below is of the investigated report. The report was aired in 3 parts. It's 10 minutes long, so if you don't have time for the entire video I recommend watching at least the first part (~4-5 min).
Part 1 shows what they did to find out how Jiffy Lube was scamming their customers.
Part 2 shows Jiffy Lube's initial reactions.
Part 3 is of what Jiffy Lube is doing/has done to correct the problem.

Mechanics have the general reputation for ripping people off. Charging too much, telling you that you have problems with your car that aren't there, etc. It just happened to Dave last week. Somehow his battery got drained, probably due to leaving the lights 1/2 on. Anyway, after getting a jump & stopping by a mechanic shop they looked at his car for all of 2 seconds & told him that he needed a new alternator. How much? $250! He declined. Instead he drove the car home, let it sit idle for a long time to charge the battery. I brought home a voltmeter, tested the alternator and it was FINE!!! I always expect the mechanics to attempt to screw you, but I thought that they actually performed the service!

WTF is wrong w/this world! I don't know how they do that... I think the guilt would end up consuming me!

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